The front desk that never sleeps, for hotels that don't have one to spare.
Comeigo for Hotels handles the enquiries, requests, and coordination that keep a hotel running — over WhatsApp today, voice next — sitting on top of the booking and property systems the hotel already uses. Currently in a paid pilot with our first hotel.
Already running in the pilot today.
WhatsApp enquiries, captured automatically
Every message becomes a real guest profile and a logged enquiry, so nothing sits unread in a phone nobody's checking.
AI answers the common questions
Checkout times, amenities, policies — answered instantly from the hotel's own FAQ, with a hard limit on what it's allowed to decide on its own before handing off to staff.
Staff tasks, routed automatically
Housekeeping requests, maintenance issues, anything the AI can't safely resolve — routed to the right team with priority, not left sitting in a chat thread.
Built alongside the pilot, shipping as it's ready.
A voice line for the hotel
The same automation, answering the phone — enquiries during the day, guest requests overnight, no missed call either way.
Live availability and real bookings
Connected directly to the hotel's existing property management system, so a quote is a real quote and a booking is a real booking.
Payment links and automatic checkout
A guest pays for a booking or an upgrade directly in the chat, with the payment verified and posted back to the property system automatically.
Every stage of a guest's stay, one connected system.
Attract
Capture enquiries the moment they arrive — WhatsApp, voice, or the web — instead of a missed call or a message nobody sees until morning.
Convert
Quote real availability and rates, and confirm a booking without back-and-forth.
Prepare
Offer the right upgrade at the right moment before check-in — a room upgrade, an airport transfer, a late checkout.
Serve
Handle guest requests during the stay — room service, local recommendations, wake-up calls — over WhatsApp or voice, any hour.
Operate
Route every request that needs a person — housekeeping, maintenance, the kitchen — with priority and status tracked in real time.
Close
Handle checkout and payment automatically, with the folio posted straight back to the property system.
Retain
Ask for feedback after the stay, and prompt a rebooking before the guest looks anywhere else.
We're piloting Comeigo for Hotels with one property right now.
If you run a hotel and want to be next, or just want to see how it works, get in touch.