Privacy Policy

This policy explains how Comeigo ("Comeigo", "we", "us") handles information when a hotel or local business uses our platform, and when guests interact with a hotel that runs on Comeigo.

Hotels are the data controller for their guests' information; Comeigo acts as a data processor, handling that information on the hotel's behalf and under its instructions.

Account information: name, work email, phone number, and role for anyone a hotel or business adds as a user.

Business information: property or business names, addresses, phone numbers, timezones, and ad offers entered during setup.

Guest information processed on a hotel's behalf: names, phone numbers, booking details, WhatsApp and call messages and transcripts, and stay history.

Advertising activity: campaigns created, offers delivered, and aggregate response and redemption figures.

To operate the platform: answering guest enquiries, routing requests to staff, and delivering marketplace offers to guests staying at participating hotels.

To send the notifications a hotel configures, such as booking confirmations, reminders, and guest offers, by WhatsApp, SMS, or call.

To improve reliability, security, and the quality of automated responses.

To communicate with hotel and business users about their account, and, where they have opted in, about the product.

Every account can enable multi-factor authentication, and access to guest records is logged in an audit trail: who accessed what, and when.

Messaging provider credentials are scoped per organisation and are never shared across customers on the platform.

We do not sell hotel or guest data, and we do not share it with third parties for their own marketing purposes.

Advertisers on the marketplace see aggregate results such as the number of guests reached and offers redeemed. They do not receive guests' names or contact details unless a guest chooses to contact or book with them.

Guest and business data is retained for as long as an account is active, or as required by applicable record-keeping obligations, whichever is longer.

A hotel or business can request deletion of its data on account closure, subject to any legal retention requirements that apply.

Guests who wish to access, correct, or request deletion of their information, or to stop receiving offers, should contact the hotel they stayed at directly, since the hotel controls that data. Hotels can reach us for assistance fulfilling such a request.

Hotel and business users can review or update their own account information at any time from within the platform.

Comeigo is not directed at children. We do not knowingly collect information directly from children, and marketplace offers are not targeted at minors.

We may update this policy as the platform evolves. Material changes will be reflected here with an updated date, and significant changes will be communicated to account administrators.

Questions about this policy can be sent to mohingpt@gmail.com or +91-8587806940.