Every patient, staff member, and room — coordinated in real time.
Map My Place replaces the paper queue and the guesswork with live routing: patients know where to go, staff know who's next, and the whole clinic runs on the same picture of the day.
Patients get lost. Staff get buried.
Without a shared, real-time picture of the clinic floor, patients wait without knowing why, and staff track who's where by memory and paper.
- Unclear routing between check-in, billing, and rooms
- Long waits with no visibility into where things stand
- Staff manually tracking who's where, room by room
Based on clinics running real-time queue orchestration versus walk-in-and-wait scheduling.
From walking in to walking out, without the wondering.
Arrival
Patients check in through the app the moment they arrive, so the front desk isn't the only entry point into the queue.
Queue management
Arrivals are organized automatically, keeping the line fair and giving staff a clear, real-time picture of who's waiting.
Department routing
Each patient is directed straight to the right room or department, cutting out the confusion of where to go next.
Completion feedback
Once the visit wraps up, a short automated request gathers feedback — a steady stream of signal without extra staff effort.
The clinic floor, organized and visible to everyone in it.
Live queue, not a guess
Patients see exactly who's ahead of them and an honest wait estimate, instead of a paper number and a shrug.
Built around your floor plan
Branches, floors, and rooms are modeled the way the clinic actually works, so routing reflects reality — not a generic queue.
Staff and room assignment
Doctors, nurses, and rooms are assigned to patients as they move through their visit, with accountability at every step.
SMS at every step
Patients get a text when they're in queue, when it's their turn, and when they're done — no need to hover near the desk.
Insight into what's slow
Wait times, room utilization, and staff performance are tracked automatically, so bottlenecks show up before they become complaints.
Shorter waits, measurably
Because routing and check-in are automatic, clinics running Map My Place see wait times drop without adding staff.
See Map My Place coordinate a real clinic day.
Book a short walkthrough, or jump straight into the console if you're already set up.